Refund Policy – 30-Day Guarantee

At Dearly Journal, your satisfaction means everything to us. That’s why we offer a 30-day return policy, in accordance with Article L.121-21 of the French Consumer Code.

Right of Withdrawal

You have 30 days from the date of delivery (as shown in the tracking information) to return your order, without providing a reason and without any penalties.

Conditions for Returns

To qualify for a refund, returned items must be:

• Unused and unopened

• In original condition

• Returned with all original packaging, including envelopes, pouches, accessories, gifts, and tags

If the product is incomplete, damaged, or visibly used, we reserve the right to either refuse the refund or issue a partial refund, applying a deduction of up to 20% of the item's value to cover restoration costs.

Return Shipping

Return shipping costs are the responsibility of the customer.
Products must be returned using the same shipping carrier used for the original delivery (e.g., Colissimo, La Poste).
A tracking number must be provided to our customer support team for all returns.

Special Cases

Changed your mind or the product is incompatible:

• Return costs are at your expense

• A 25% handling fee (excluding shipping fees) may be deducted from your refund to cover inspection and restocking

• This fee can be waived if you choose store credit or a voucher valid on dearlyjournal.com

Defective or incorrect product:

• No return is required. We will send a free replacement via express delivery

• If you prefer not to receive a replacement, you may return the item at your expense for a refund

Refund Timeline

Refunds are processed within 7 business days after we receive and inspect the returned item.

How to Request a Return

To start a return, please contact us at:
contact@dearlyjournal.com
We will provide you with the return form and detailed instructions.